Return and refund policy

Dear valued customer,

, we are committed to providing you with a seamless shopping experience, and your satisfaction is our top priority. We understand that occasionally, you may need to return or exchange a product, and we want to make this process as easy as possible for you. To ensure a smooth return or exchange, please take a moment to review our return policy outlined below.

1. Return Eligibility:

You can return a product within 3 days of receiving it if:

  • The product is damaged or defective.
  • The product received is different from the one you ordered.
  • You are not satisfied with the product's quality.

2. Return Process:

To initiate a return, please follow these steps:

  • Send an email  with your order number, a clear photo of the product(s) in question, and a brief description of the issue.
  • Our customer service team will review your request and respond within 48 hours with instructions on how to proceed.

3. Return Conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • All tags, labels, and accessories should be intact.
  • Please ensure that the product is properly packaged to prevent damage during transit.

4. Return Shipping:

For eligible returns, we will provide you with a prepaid shipping label. Please print and affix it to the package, then drop it off at the nearest shipping center.

5. Refund/Exchange:

Upon receiving and inspecting the returned product, we will process your request within 7-10 business days:

  • If you requested a refund, we will credit the original payment method used to make the purchase.
  • If you requested an exchange, we will ship the replacement product to you.

6. Non-Returnable Items:

Please note that certain items are non-returnable, including:

  • Personalized or custom-made products.
  • Products marked as final sale.
  • Items without their original packaging or tags.

7. Contact Us:

If you have any questions or need further assistance regarding returns, please do not hesitate to contact us  Our dedicated customer support team is here to assist you.

Thank you for choosing BNB. We appreciate your trust in us and look forward to serving you again in the future.

Warm regards,